If you choose plan managed means that a NDIS-registered plan management provider (such as Assist Ability Australia) takes care of the admin of your NDIS funding. We pay your invoices and store your receipts for you, so you don’t need to worry about claiming payments through the NDIS MyPlace Portal or archiving receipts. Having a plan manager also means you can use service providers who are either registered or not registered with the NDIS.

The NDIS will fund claims for ‘reasonable and necessary’ supports. These are goods or services directly relevant to achieving the specific goals and objectives detailed in your NDIS plan.

The NDIS is unlikely to approve claims that are not directly related to a participant’s disability, such as; items everyone has to pay for like day to day living costs, entertainment, food, support items already delivered under other government funding schemes (such as education or Medicare), items that do not represent value for money, and items that may pose a risk of harm to the participant or others.

All plan managers need to be NDIS registered and provide you with financial administration services. Your providers send their invoices to us and we pay them on your behalf and our budget coaches help you manage your budget and discuss what you might like to purchase. If you request plan management, your NDIS planner will make your budgets plan managed which will allow us to claim for services on your behalf and pay your service providers directly.

If your budgets are plan managed, you simply need to find service providers which you would like to use and ask them to invoice Assist Ability Australia for the services you receive. Our budget coaches will talk to you about your plan and discuss with you what you might like to purchase to be able to achieve your goals.

Yes! You are able to change plan manager any time. If you want to transfer over to us from another plan manager during your current plan, you first need to contact the NDIA on 1800 800 110 to let them know you are changing plan managers. You will also need to ask your previous plan manager to cancel their service booking and reduce their available funds to zero in order for us to be able to make our service booking.

There are three options to submit your invoices to claim payment:

• Get the provider to send the invoice directly to us at
  info@assistabilityaustralia.com.au
• Forward us the invoice once you receive it
• Call us to discuss credit card payment options

Providers, please include the following on your invoice:

• Your company’s ABN number
• A unique invoice number
• The NDIS participant’s name and NDIS number
• The date your service was provided
• A detailed description of service provided
• Hourly rate charged (if appropriate)
• Your company’s contact details
• Banking details for reimbursement

Participants/nominated representatives, please include the following in your accompanying email to us:

• “PAID – REQUEST FOR PERSONAL REIMBURSEMENT”
• NDIS participant’s name and number
• Details of what you purchased
• Banking details for reimbursement
• Please forward your invoices and receipts to us at
  info@assistabilityaustralia.com.au

To be plan managed, you must have ‘Improved Life Choices’ included in your NDIS plan.

Signing up with us is simple. Click Here then follow the prompts. The process is just a few steps long.

We will need some basic information from you such as email, participant NDIS number, date of birth and address.

Alternatively, please email us at info@assistabilityaustralia.com.au with your details including your full name, NDIS number. It is helpful if you can include a copy of your plan.

A member of the Assist Ability Australia team will contact you by phone or email within 24 hours confirm your sign up.