Support Coordination
Supporting you to make the most of your NDIS plan
We are committed to the belief that everyone has the right to live their best life, regardless of their abilities or personal circumstances.
We are dedicated to providing support and resources that empower individuals to overcome challenges and achieve their full potential. Our team of compassionate and dedicated professionals is here to provide you with personalised support and guidance throughout your NDIS journey. From planning and budgeting to accessing supports and services, we’ll work with you to maximise your plan and help you achieve your goals.
Clarify
your plan
Ensuring your support goals, needs, and services are clearly defined and understood.
Know your needs & goals
Understanding what you require and aim to achieve from your support services.
Craft a plan to meet your goals
Designing a strategy that outlines steps & resources to achieve your goals.
Connect you with supports
We help linking you to the resources and services you need for effective support.
Ensure supports work well together
Align services so they effectively complement each other and meet your needs seamlessly.
Plan with you for the future
We work together with you to create a strategy for your long-term goals and needs.
Help you with
plan review
Evaluating and updating your support plan to ensure it meets your current needs and goals.
Dedicated support coordinator
Your own coordinator providing personalised and focused assistance.
Levels of Support Coordination
Level 1
Support Connection at this level provides basic assistance to connect with community and funded supports, assist with the NDIS plan, and address queries, without long-term planning or regular monitoring.
Level 2
Designed for participants who require more intensive support with their NDIS plan. We
provide assistance with reviewing and updating your NDIS plan to ensure it aligns with your current needs and goals and help you find and manage
Level 3
Support coordination for NDIS participants with complex needs involves assessing their requirements, creating a personalised plan, and coordinating services from various providers like health, disability, and community services.
Lead a positive life with Psychosocial Recovery Coaching
Become more
independent
Our team of psychosocial recovery coaches is committed to helping you build the confidence and capabilities needed to lead an independent life.
Through a personalised and compassionate approach, we will guide you in discovering and developing the skills necessary to manage your daily tasks, make informed decisions, and ultimately take charge of your own destiny.
Participate
more often
We work with you to identify activities that align with your interests, and help you develop the skills and confidence needed to overcome any social or physical barriers that might be holding you back. From local events to community groups and volunteer opportunities, we’ll help you discover the joys of participating and contributing to your community.
Live a more
fulfilling life
We believe that everyone deserves to experience the beauty, love, and happiness that life has to offer.
Our psychosocial recovery coaches are here to support you in building a life that aligns with your unique values and aspirations. We’ll work together to help you identify what truly brings you joy and fulfillment, and create a personalised plan to help you achieve those goals.
Make better
decisions
Everyone has the potential to make thoughtful and purposeful choices that align with their values and goals. Our team of skilled coaches will walk alongside you on this journey, offering guidance, tools, and encouragement to help you build the confidence and self-awareness needed to make decisions that lead to a more fulfilling and meaningful life.
Benefits of NDIS Recovery Coaching
Personalised Guidance:
Our recovery coaches work one-on-one with you to provide tailored guidance based on your specific needs and goals.
Resource Coordination:
We help you access necessary resources and services, including medical care, community support, and other relevant services.
Crisis Management:
Our coaches provide strategies and support for dealing with crises or setbacks, helping you stay on track with your recovery plans.
Skill Building:
We focus on developing essential life skills and coping strategies to enhance your ability to manage your recovery independently.
Empowerment:
By fostering self-efficacy and confidence, our recovery coaches empower you to take an active role in your own recovery process.
Continuous Support:
We offer ongoing support and motivation, regularly reviewing and adjusting plans to meet evolving needs.
FAQs
Support Coordination is an NDIS funded service that’s designed to help NDIS participants (and, if required, their family or representatives) to coordinate the support services in their NDIS Plan.
If you’re living with disability, your plan from the National Disability Insurance Scheme (NDIS) gives you a set allocation of funding for a range of different support services.
The support funding in your plan is very specific and relates to helping you to achieve your personal goals. This might include a range of services such as in-home support, social and community access or therapy sessions. Your NDIS plan will state if you are eligible for Support Coordination.
Supports include informal, mainstream, community and funded support. This could be occupational therapy, social support, in-home support, job support, educational support, community engagement (to name a few).
A support coordinator has an in-depth knowledge of the NDIS. They can help NDIS participants to:
- Determine their individual needs and development goals
- Navigate the NDIS marketplace (including mainstream, community, informal and provider options) to find supports that are best suited to meeting their needs and goals
- Communicate with support providers, to maximise the hours of support, and complete service agreements and bookings
- Build capacity and exercise choice and control, for example by mentoring and teaching e.g. how to use the NDIS portal, monitor budgets and find providers
- Monitor and record their progress towards achieving their goals
- Prepare for a NDIS Plan Review and provide support during and after
Since July 2022, the NDIS has set the hourly rate for Support Coordination in metropolitan areas at $100.14. The rate for Specialist Support Coordination has been maintained at $190.54.
Psychosocial Recovery Coaching (PRC) is an innovative evidence-based approach to mental health support that empowers people to manage the challenges of their own Recovery. PRC was developed specially for people with psychosocial disabilities and is suitable for anyone experiencing mental health issues.
For more information go to ndis.gov.au/understanding/how-ndis-works/mental-health-and-ndis#psychosocial-recovery-coach
You are in control of your Recovery Journey. We will support you to work towards your recovery goals, navigate the mental health system, find and engage providers, and plan for and manage any crises. If you have a NDIS plan, we can also assist you to budget your funds, advocate for your needs, and report to the NDIA.
Recovery coaches work collaboratively with you and others to empower recovery action and holistic wellbeing. We maintain professional registration, have both lived and learned experience in psychosocial recovery, and work as a multidisciplinary team.
